Shivoham Grand Estate | Lux 4BHK Villa, Rishikesh

🏡 House Rules | The Lakehouse by ALOHAS

🔇 QUIET HOURS | 10 PM – 7 AM

• Please keep noise to a minimum during quiet hours.

• No loud music, shouting, parties or gatherings that may disturb neighbours.

• Loud parties, events or DJ/music systems require prior approval.

• Please respect the peaceful surroundings and local community.

🚭 SMOKING & TOBACCO

• Smoking is strictly prohibited inside the villa, including bedrooms and bathrooms.

• Smoking is allowed only in designated outdoor areas.

• Chewing tobacco, gutkha, paan and similar products are strictly prohibited.

🐾 PETS

• Pets are strictly NOT allowed at the property.

👥 OCCUPANCY & GUESTS

• Please follow the maximum occupancy mentioned in your booking.

• Additional guests require prior approval and may attract additional charges.

• Only registered/approved guests may stay overnight.

🧹 CLEANLINESS & HOUSEKEEPING

• Daily housekeeping/cleaning is compulsory as per property policy.

• Please keep the villa reasonably clean during your stay.

• Do not remove or unnecessarily move furniture, linen, towels or décor.

• Please dispose of waste responsibly.

💔 DAMAGES & BREAKAGES

• Any damage, breakage, loss or malfunction must be reported immediately to the property manager/caretaker.

• Guests may be responsible for applicable repair, replacement or specialised cleaning charges.

• Please do not attempt to repair or modify property fixtures, appliances or systems yourself.

🍳 KITCHEN & FOOD

• The kitchen is not available for self-cooking by guests.

• An in-house menu and chef-on-call service are available.

• Vegetarian and non-vegetarian meals can be prepared.

• Additional cooking appliances may not be used without prior approval.

🔥 FIREPLACE, BONFIRE & BBQ

• Use only in designated areas and as instructed by the property team.

• Bonfire & BBQ setups are chargeable and must be requested in advance.

• Do not light fires in unauthorised areas.

• Fire safety equipment must not be tampered with.

🌡️ ROOM HEATERS

• Room heaters are available on request at an additional charge.

• Please request heaters in advance wherever possible.

• Only heaters provided/approved by the property team may be used.

🧳 LUGGAGE ASSISTANCE

• Luggage assistance is available during check-in/check-out where applicable.

• Please coordinate with the property team for assistance.

🕐 EARLY CHECK-IN & LATE CHECK-OUT

• Standard check-in/check-out timings apply as mentioned in your booking.

• Early check-in and late check-out are subject to availability.

• Both must be requested and approved in advance by management.

• Additional charges may apply.

• Please do not assume approval unless confirmation has been received from management.

🔑 SECURITY & BELONGINGS

• Lock doors and windows whenever leaving the property.

• Do not give keys/access devices to unauthorised persons.

• Report lost keys/access devices immediately.

• Management is not responsible for loss, theft or damage to personal belongings.

🚗 PARKING

• Please park only in designated areas.

• Do not block access for other guests, residents or emergency vehicles.

• Guests are responsible for their vehicles and belongings.

📸 PHOTOGRAPHY & EVENTS

• Personal photography is welcome.

• Professional/commercial shoots, filming, influencer shoots, advertisements and events require prior approval and may attract additional charges.

🚫 PROHIBITED ACTIVITIES

• Illegal activities, drugs/illegal substances, weapons and hazardous materials are strictly prohibited.

• Any activity creating a safety risk, disturbance or property damage will be treated seriously.

🌿 PROPERTY & SURROUNDINGS

• Please respect the villa, furniture, décor, landscaping and natural surroundings.

• Do not litter.

• Exercise caution around balconies, stairs and outdoor areas.

• Restricted/private areas must not be accessed.

👨‍💼 STAFF & CARETAKER

• Our caretaker and operations team are available to assist with reasonable property-related requirements.

• Please treat all staff, vendors and service providers respectfully.

• Staff should not be asked to perform duties outside their assigned responsibilities without management approval.

⚠️ VIOLATION OF HOUSE RULES

Serious or repeated violations may result in additional charges, termination of the stay or removal from the property without refund, depending on the nature and severity of the violation.

❤️ OUR REQUEST

The Lakehouse by ALOHAS is a peaceful mountain and lake-view retreat. We request all guests to treat the property, staff, neighbours and surroundings with care and respect.

Thank you for helping us maintain a safe, peaceful and memorable 5-star experience.

We want you to have a comfortable, relaxing, and memorable stay at Shivoham Grand Estate. Please review the following house rules to help us maintain a peaceful and welcoming environment for all guests and neighbours. 🌿

🕒 1. Check-in & Check-out

Standard Check-in: 2:00 PM

Standard Check-out: 11:00 AM

Early Check-in: Subject to availability and prior approval. An additional charge of ₹1,500 applies.

Late Check-out: Subject to availability and prior approval. An additional charge of ₹1,500 applies.

Please request early check-in or late check-out in advance and wait for confirmation from management.

If an early check-in or late check-out requires blocking an additional night, 70% of the applicable nightly tariff may apply instead.

Unapproved early check-in or late check-out may attract a penalty of ₹5,000.

👥 2. Guest Occupancy & Visitors

Only the number of guests included in the confirmed reservation may stay at the villa.

Additional guests or visitors require prior approval from management and may incur extra charges.

Unregistered visitors are not permitted without prior approval.

Parties, events, or gatherings involving additional guests require written approval in advance.

The primary booking guest is responsible for the conduct of everyone in their group.

🔇 3. Noise, Music & Neighbourhood Etiquette

Quiet hours are from 10:00 PM to 7:00 AM.

Loud music, outdoor speakers, shouting, and disruptive gatherings are not permitted during quiet hours.

Please respect the privacy and comfort of neighbours and the surrounding residential community.

All applicable society rules and local noise regulations must be followed.

🚭 4. Smoking Policy

Smoking is strictly prohibited inside the villa, including all bedrooms, bathrooms, and indoor living spaces.

Smoking is permitted only on the balconies and in the garden.

Please use ashtrays and dispose of cigarette butts responsibly.

Do not throw cigarette butts into plants, the lawn, or surrounding areas.

Ensure all cigarettes are fully extinguished to prevent fire hazards.

🐾 5. No Pets

Pets are not permitted at the property.

Please contact management in advance if you have questions regarding assistance animals or applicable accommodation requirements.

🍳 6. Kitchen & Food

Guests may use the kitchen and appliances responsibly.

Please clean the kitchen after cooking and dispose of food waste in designated bins.

Switch off appliances and gas connections after use.

Never leave cooking unattended.

Report malfunctioning appliances or kitchen-related issues to the caretaker promptly.

🌳 7. Garden, Gazebo & BBQ Area

Please treat the landscaped garden, gazebo, outdoor furniture, and BBQ facilities with care.

Use the BBQ area responsibly and supervise it throughout use.

Never leave open flames or hot equipment unattended.

Please clean up after outdoor meals and gatherings.

Avoid damaging plants, garden furniture, and landscaping.

🧹 8. Cleanliness & Property Care

Please keep the villa, bedrooms, bathrooms, kitchen, and living areas reasonably clean.

Do not remove property items or move heavy furniture without permission.

Take care of towels, linens, furniture, appliances, and other furnishings.

Report accidental damage, breakage, or maintenance issues to the caretaker promptly.

Additional charges may apply for damage, missing items, excessive cleaning, or misuse beyond normal wear and tear.

🔐 9. Safety & Security

Lock doors and windows when leaving the villa.

Do not share access details with unauthorised individuals.

Children must be supervised by their parents or guardians, particularly in the kitchen and garden.

A 24/7 caretaker resides at the property and is available for property-related assistance.

Report safety concerns or emergencies to the caretaker or management immediately.

🚗 10. Parking

On-site parking is available for approximately 2–3 SUVs, depending on vehicle size and available space.

Park only in the designated area and avoid blocking access for other vehicles or residents.

Guests are responsible for their personal belongings and vehicles.

🛠️ 11. Maintenance & Reporting Issues

Inform the caretaker or management promptly if you notice a maintenance issue or malfunctioning appliance.

We will do our best to address concerns as quickly as possible.

Some repairs may depend on technician availability or external service providers.

💰 12. Damages, Additional Charges & Rule Violations

Guests may be charged for damage, breakage, missing items, excessive cleaning, or unpaid additional services attributable to their stay.

A ₹5,000 penalty may apply for a house-rule violation, subject to applicable booking-platform policies, the circumstances, and applicable law.

Actual damage or repair costs may be charged separately where justified and permitted.

Additional services and special arrangements must be confirmed with management in advance.

❤️ A Final Note

Shivoham Grand Estate is designed to offer a peaceful, comfortable, and memorable experience in Rishikesh. We kindly ask all guests to respect the villa, its neighbours, and the surrounding community.

Our caretaker is available 24/7, and our management team is just a call or message away whenever you need assistance.

Thank you for your cooperation. We look forward to welcoming you and hope you have a wonderful stay at Shivoham Grand Estate!

Cancellation by Guest

• Guests may cancel their reservation up to 15 days before check-in to receive a full refund of the accommodation amount paid, excluding any applicable non-refundable fees, taxes, or payment-processing charges.
• If a guest cancels less than 15 days before check-in, the amount equivalent to the first 5 nights of the reservation (or the entire reservation if fewer than 5 nights) will be charged. Any remaining amount paid will be refunded, subject to applicable booking/payment terms.
• If the guest does not arrive (no-show), no refund will be provided.
• Early departure after check-in: No refund will be provided for unused nights.
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Modification of Reservation

Any change to the dates, number of guests, or duration of stay is subject to availability and the applicable tariff. Cancellation charges will be calculated based on the original reservation.

Force Majeure / Exceptional Circumstances

In exceptional circumstances beyond the guest's reasonable control, DA ALOHAS may review the reservation on a case-by-case basis, subject to supporting documentation and the applicable booking terms.

For Airbnb Bookings: Where the reservation is made through Airbnb, the cancellation terms displayed on the Airbnb reservation at the time of booking will prevail in case of any conflict.

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