Da Alohas Tranquil Peaks Penthouse Mussoorie Road

I. Check-in and check-out: Adhere to the specified check-in and check-out times.

II. Turn off lights: Switch off all lights and appliances when leaving.

III. Close doors and windows: Kindly close all doors and windows when leaving.

IV. Use the dining area: The dining area should be used for eating or drinking.

V. Daily housekeeping: Housekeeping services include daily sweeping and mopping.

VI. Linen changes: Towels and linens are changed every third day to conserve water.

VII. Gardener access: Please allow the gardener access to the terrace daily at 12 PM.

I. No parties or events: The property does not permit parties or events.

II. Observe quiet hours: Guests must observe quiet hours from 10 PM to 7 AM.

III. Registered guests only: Only registered guests are allowed to stay overnight.

IV. Report all damages: Report any damage to the host immediately.

V. No illegal substances: The use of illegal substances is strictly prohibited.

VI. No wall decorations: Guests are not allowed to decorate or paste anything on walls.

VII. Do not remove amenities: Do not take amenities out of the apartment.

VIII. Lost keys incur a fee: Lost keys will incur a replacement fee.

Cancellation and Refund Policy

This Cancellation and Refund Policy (“Policy”) forms an integral part of the Terms and Conditions of Da Alohas. By making a reservation with the Da Alohas, the acknowledges and agrees to the terms set out herein.

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1. Applicability of Refunds

1.1 Refunds shall be applicable only in cases where the Guest has remitted the full booking amount in advance.

1.2 Where the Guest has made a partial payment (50% advance), no refund shall be applicable irrespective of the date of cancellation.

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2. Refund Schedule for Cancellations

Subject to Clause 1 above and Clause 3 (Peak Dates), refunds shall be processed as follows:

• Cancellations made 30 (thirty) days or more prior to the check-in date: Eligible for a refund of 90% of the total booking amount.

• Cancellations made between 15 (fifteen) and 29 (twenty-nine) days prior to the check-in date: Eligible for a refund of 50% of the total booking amount.

• Cancellations made less than 15 (fifteen) days prior to the check-in date: No refund shall be made.

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3. Peak Dates and Non-Refundable Periods

3.1 Notwithstanding Clause 2, no refunds shall be provided for cancellations of bookings falling within the following Peak Dates:

• Christmas and New Year Period: 20th December to 2nd January (both dates inclusive);

• Major Indian Festivals, including but not limited to: Diwali, Holi, Dussehra, Ganesh Chaturthi, Eid-ul-Fitr, Eid-ul-Adha, Navratri, Durga Puja, Raksha Bandhan, and Janmashtami;

• Gazetted National Holidays: Independence Day (15th August), Republic Day (26th January), and Gandhi Jayanti (2nd October);

• Other long weekends and public holidays as may be declared by the Government of India from time to time.

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4. Extenuating Circumstances

4.1 In the event of extenuating circumstances, including but not limited to medical emergencies, natural disasters, or government-imposed travel restrictions, the Company may, at its sole and absolute discretion, issue a credit note in lieu of a refund.

4.2 The issuance, terms, and validity of such credit notes shall be determined exclusively by the Company, and the Company’s decision shall be final and binding on the Guest.

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5. General Conditions

5.1 Refunds, where applicable, shall be processed within 14 (fourteen) working days from the date of cancellation confirmation.

5.2 Any bank charges, payment gateway fees, or transaction costs shall be deducted and shall not be refundable.

5.3 This Policy shall prevail over any cancellation policies of third-party booking platforms in the event of direct bookings made through the Company’s official website.

5.4 The Company reserves the right to modify, amend, or update this Policy at its discretion. Guests are encouraged to review the Policy prior to making a booking.